How to make a correction to payroll

Please use our Payroll Update Form in order to make a correction to your payroll, before we process it.

Do you need to make a payroll hour, wage, or reimbursement correction? Please be sure to let us know right away so that we can promptly take care of your request before the funds reach your employees. 
Processing Deadline: We require payroll correction requests to be submitted by 12 pm, 4 business days (excluding weekends and bank holidays) in advance of payday. 
Any changes requested after that time may not be processed on time, so please be diligent about sending changes as quickly as possible. 
Processing Timeline: Your request will be sent to your accounting team and will be processed within 1 business day (excluding weekends and bank holidays). Your accountant will reach out with any clarifying questions and will let you know when your request has been processed.
How to Submit:  Please use the form linked below to submit a payroll correction request.

Payroll Update Form


Why do we use our Payroll Update Form vs Accepting Changes via Email

You might be wondering why we ask that our clients to fill out this form, when sending an email is just as easy, if not easier. I’m glad you asked!


Using the Payroll Updates Form:

  • Reduces the back and forth, since you are providing complete information upfront. 
  • Provides an audit trail which we can refer back to in the event of an issue. 
  • Captures the submitters IP address, which we can refer to if think something phishy is going on.
  • Gives the sender the ability to include related documents, allowing us to view the requested changes and the related documents in one place.
  • Allows other members of the team to see the request immediately, which is helpful if your accountant is out of the office.